Privacy Policy

1. Information We Collect

To provide you with the best possible aesthetic and medical care, we collect the following types of personal information:

• Personal Identifiers: Your full name, date of birth, email address, phone number, and home address.
• Health and Medical Information: Relevant medical history, current health conditions, treatment records, and appointment details necessary to provide our services safely and effectively.
• Financial Information: Billing details, credit card numbers, and payment history required to process transactions for services rendered.
• Digital Information: When you visit our website, we may collect technical data such as your IP address, browser type, and data submitted through our contact, booking, or newsletter forms.

2. How We Use Your Information

We use the personal information we collect for the following business and healthcare purposes:

• Providing Care: To schedule appointments, deliver medical and aesthetic treatments, and maintain accurate health records.
• Communication: To contact you regarding customer care, appointment reminders, follow-ups, and responses to your inquiries.
• Payment Processing: To securely process payments and manage billing for our services.
• Marketing and Updates: To send you health tips, special offers, and exclusive updates (e.g., via our newsletter), provided you have opted in to receive them.
• Operational Improvements: To improve our clinic's services, website functionality, and overall patient experience.

3. Information Sharing and Disclosure

We respect your privacy and only share your personal information under the following circumstances:

• Healthcare Providers and Staff: With authorized medical professionals and clinic staff involved directly in your treatment and care.
• Service Providers: With trusted third-party vendors who assist us in operating our business. This includes electronic health record (EHR) systems, payment processors, and appointment scheduling software. These providers are strictly bound by confidentiality agreements to protect your data.
• Legal Compliance: When required by law, regulation, subpoena, or legal process, or to protect the rights, property, or safety of Jameela Medical Clinic, our patients, or others.

4. Data Security and Handling

We take the security of your personal and medical information seriously. We implement strict administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction.

• Secure Storage: Patient records and financial data are stored on secure, encrypted platforms that comply with industry-standard healthcare privacy regulations.
• Restricted Access: Only authorized personnel who require your information to perform their job duties (such as medical staff or billing coordinators) are granted access to your personal files.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as legally required by state and federal medical record retention laws.

5. Types of SMS Communications

If you have consented to receive text messages from Jameela Medical Clinic, you may receive messages relating to the following:

• Customer Care
• Appointment Reminders
• Follow-Up Messages
• Appointment Scheduling
• Marketing

6. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointment reminders, follow-up messages, and appointment scheduling.

How We Collect SMS Consent

We do not obtain SMS consent from third parties, and we do not purchase contact lists. All consents are obtained directly from the patient.

7. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

8. Opt-In Method

You may opt-in to receive SMS messages from Jameela Medical Clinic in the following ways: our office staff will ask patients to verbally consent to receiving SMS messages, or by submitting an online form.

9. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message that you receive. Alternatively, you can contact us directly to request removal from our messaging list.

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box in our forms.

10. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from our staff at www.jameelaclinic.net.

11. Standard Messaging Disclosures

• —Messages and data rates may apply.
• —You can opt-out at any time by texting "STOP."
• —For further assistance text "HELP" or visit us at jameelaclinic.net/termsandconditions.
• —Message frequency may vary depending on the type of communication. For example, you may receive SMS related to appointment reminders or confirmation of appointment location.